Refund policy

Return & Refund Policy
We want every HappyyNest hamper to arrive perfectly and bring joy. If something goes wrong, we are here to make it right.

Return Window
You have 5 days from the date of delivery to raise a return request. To be eligible, items must be unused, and in their original packaging with all tags intact. Please write to us at support@happyynest.com or WhatsApp us at +91-7289062542 with your order number and reason for return.

How Returns Work
Once your return request is approved, we will arrange a free reverse pickup directly from your address. You do not need to pay return shipping, visit any location, or drop off the item anywhere.

Do not send items back without prior approval and unapproved returns will not be accepted. Return pickups are arranged within 2–3 business days of approval. Once we receive and inspect the item, we process your refund within 7–10 business days.

Partial COD Orders
Some orders are placed with Partial COD, where a deposit is collected at checkout and the remaining amount is paid in cash on delivery.

  • If your order is delivered successfully, your deposit is simply adjusted against the total amount due.
  • If delivery is refused, the order is returned undelivered, or it is cancelled after dispatch, the deposit is non-refundable. This covers the shipping and packaging costs already incurred in getting your order to you.
  • If you wish to cancel before your order has been dispatched, please write to us at support@happyynest.com or WhatsApp us at +91-7289062542, deposits are refundable for cancellations made before dispatch.
  • This does not apply if your hamper arrives damaged, incomplete, or incorrect, see "Damaged or Wrong Items" below. In these cases, your deposit is fully protected regardless of payment type.

Non-Returnable Items
The following cannot be returned under any circumstances:

  • Food items - chocolates, dry fruits, snacks, mithai, laddoos, etc.
  • Skincare and personal care products once opened
  • Candles and spa products once used
  • Personalised items - name-printed onesies, custom swaddles, name initial toys, or any item made specifically for your order
  • Products explicitly marked “Final Sale” at the time of purchase.
  • Gift cards

Damaged or Wrong Items
If your hamper arrives damaged, has a missing item, or is incorrect, please photograph it immediately and contact us within 48 hours of delivery at support@happyynest.com. We will replace or refund the affected items without requiring a return. This applies regardless of whether your order was prepaid or Partial COD, your deposit and payment are fully protected in these cases.

Refunds
For prepaid orders, refund is processed to your original payment method within 7–10 business days after we receive and inspect the return.

For Partial COD orders, refund is issued via bank transfer within 7–10 business days. Please share your account name, account number, and IFSC code when raising the return request.

Exchanges
We currently do not offer direct exchanges. If you'd like a different hamper, please return the original item (subject to eligibility) and place a fresh order.

Questions? Write to us at support@happyynest.com or WhatsApp +91-7289062542. We typically respond within 2 hours.