Shipping policy
At HappyyNest, every hamper is packed with love and care before it leaves our hands. Here is everything you need to know about how we ship.
Where We Ship
We deliver pan India, from metros to Tier 2 and Tier 3 cities. If your pin code is serviceable by our logistics partners, we will deliver to you. To check if we deliver to your pin code, please WhatsApp us at +91-7289062542 before placing your order.
Processing Time
Every HappyyNest hamper is curated and packed after your order is confirmed. Please allow 1–2 business days for order processing before your hamper is handed over to our courier partner. Business days are Monday to Saturday, excluding public holidays.
For personalised hampers, such as those with name-printed onesies, custom swaddles, or engraved items, please allow an additional 2–3 business days for processing.
Our "One Year of Love" Keepsake Box works a little differently, since it's handmade using photos you share with us. After you order, we'll reach out on WhatsApp to collect your photos. If we don't hear back within 14 days, we'll send a couple of reminders, and if we still haven't received your photos after 21 days, we'll go ahead and complete your box using our own curated set of milestone visuals so your order isn't held up indefinitely. If you'd like more time, or would rather cancel just this item for a refund, simply let us know on WhatsApp.
Delivery Timeline
Once dispatched, estimated delivery timelines are as follows:
| Location | Estimated Delivery |
|---|---|
| Delhi NCR | 1–2 business days |
| Metro cities | 2–3 business days |
| Tier 2 / Tier 3 cities | 3–5 business days |
| Remote areas | 5–7 business days |
These are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, courier partner availability, and conditions outside our control such as weather, strikes, or public holidays.
Shipping Charges
We offer free standard shipping across serviceable pin codes in India. An Express Delivery option is also available for eligible orders and serviceable pin codes at ₹250. Where available, you can select Express Delivery at checkout and the estimated delivery dates will be displayed before you complete your purchase.
Delivery estimates shown at checkout are based on the delivery location and shipping method selected. They are estimates and may vary due to courier availability or circumstances outside our control.
Order Tracking
Once your order is dispatched, you will receive a tracking link via SMS and WhatsApp on your registered mobile number. You can use this link to track your shipment in real time. You can also reach us at support@happyynest.com or WhatsApp +91-7289062542 for any tracking queries.
Partial Cash on Delivery (COD)
We offer partial COD across most serviceable pin codes and availability is confirmed at checkout. For Partial COD orders, a deposit is collected upfront and the balance is paid in cash on delivery.
Please note, if partial COD order is refused at delivery without a valid reason, we reserve the right to restrict future COD orders from that address. For Partial COD orders specifically, the deposit is non-refundable in these cases, see our Return & Refund Policy for full details.
Packaging
Every HappyyNest hamper is packed in our signature gift box. We take extra care with fragile items such as candles, diyas, and glass jars by adding bubble wrap and cushioning inside the outer box.
If your hamper arrives with visible external damage, please photograph it before opening and contact us within 48 hours at support@happyynest.com.
Failed Delivery
If a delivery attempt fails because no one was available to receive the order, our courier partner will attempt delivery up to 2 more times. After 3 failed attempts, the order will be returned to us.
In such cases, re-shipping charges will apply for prepaid orders. Partial COD orders that are returned after failed delivery attempts will also be cancelled, and the deposit will not be refunded, see our Return & Refund Policy for details.
If you anticipate being unavailable, please WhatsApp us at +91-7289062542 in advance so we can coordinate with the courier.
Gifting Note
If you are sending a HappyyNest hamper as a gift directly to someone, please let us know at the time of ordering. We will ensure no invoice or pricing information is included inside the package. You can add a personalised note card message when placing your order.
Questions?
Write to us at support@happyynest.com or WhatsApp us at +91-7289062542. We typically respond within 2 hours.